We keep things simple: collect only what we need to serve you, never sell your information, and store it securely. The full policy is below.
When you request service, a quote, or contact us through the website, we collect information you provide directly:
We also receive limited technical data automatically — IP address, browser type, device, referring page, and pages viewed — through standard web server logs. We do not run advertising trackers or third-party analytics that profile you across other websites.
We use the information you provide to:
We do not sell or rent your information. We share it only with vendors who help us run the business — our customer messaging and chat platform (LeadConnector / HighLevel), scheduling and dispatch software, payment processors, accounting and email tools — and only the data they need to do their job. If you use the chat widget on this site, the messages you send and basic session data are processed by that platform on our behalf. We may also disclose information when required by law or to protect the rights, property, or safety of customers and our team.
This site does not use advertising cookies, marketing pixels, or third-party analytics that track you across other websites. We rely only on functional browser storage needed for the site to work — for example, caching icons and keeping your place in the chat widget if you start a conversation. You can clear or block this storage in your browser settings; some features, like the chat widget, may not work as expected if you do.
When you give us your phone number, you agree that we may call or text you about your service request — appointment confirmations, technician ETAs, quotes, and follow-up. Message frequency varies based on your service activity. Standard message and data rates may apply. Reply STOP at any time to opt out of texts, or HELP for help. We do not share your phone number with third parties or affiliates for their own marketing. Recorded calls, when applicable, are used for quality and training only.
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) and access controls on our internal systems. We retain customer records as long as needed to service warranties, comply with tax law, and resolve disputes.
You can ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing. Email joshwarnat@valorplumbing.net and we'll respond within 30 days. Washington and other state residents may have additional rights under applicable law.
The site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided information, please contact us and we'll remove it.
We may update this policy as our business or the law changes. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be highlighted on the homepage.
Questions about this policy or how we handle your information?
Valor Plumbing LLC
Kent, WA 98042
(425) 691-8064
joshwarnat@valorplumbing.net
